DAVID
Logistics / Supply Chain — UK
Client Profile
Industry
Logistics (UK)
Size
85+ vehicles, 450+ daily deliveries, 120 B2B clients, $12.5M
revenue
Challenge
Zero real-time visibility, 78% on-time delivery, 18% fuel
waste ($380K), 45 monthly billing disputes
Business Problem
→ No real-time visibility into 85 vehicles
→ Manual route planning 3+ hours daily
→ 180+ daily status calls from clients
→ 78% on-time delivery lost 8 contracts in 6 months
Exotica IT Solutions
www.exoticaitsolutions.com
→ 45+ monthly billing disputes, 12 days to resolve
→ Fuel costs 18% above average
Objective
Achieve 95%+ on-time delivery
Reduce fuel costs 20%+ through route optimization
Provide real-time tracking
Automate billing, eliminate disputes
Reduce dispatcher workload 60%
Scale to 150 vehicles without overhead increase
Automation Details
Route Intelligence
ML analyzes 6 months data for optimal routes
(traffic, windows, capacity)
Dynamic Routing
Real-time rerouting for traffic/breakdowns
GPS Tracking
Updates every 30 seconds, geofencing alerts
Customer Portal
Automated SMS/email when driver 15 min away
Digital POD
Auto-attached to customer record
Automated Billing
Generates invoices, sends to clients, records in Xero
Analytics
Real-time dashboards with predictive maintenance
Solution Overview
→ Comprehensive fleet management SaaS
→ Real-time GPS tracking dashboard for all 85 vehicles
→ AI-powered route optimization (traffic, weather, windows, capacity)
→ Driver mobile app with navigation, digital POD, signature capture
→ Customer portal with real-time tracking and SMS
→ Automated billing integrated with Xero
→ Analytics dashboard with 40+ KPIs
Technology Stack
Frontend
React 18, Material-UI, Mapbox GL
Backend
Node.js, Express, Socket.io
Database
PostgreSQL 15, Redis
Route Optimization
Google Maps API, custom A* algorithm, ML traffic
prediction
Mobile
Flutter (iOS/Android)
Accounting
Xero API
GPS Hardware
Xero API Teltonika FMB920 trackers
Infrastructure
AWS (EC2, RDS, ElastiCache, S3)
Monitoring
Grafana, Prometheus
CI/CD
Docker, Kubernetes
Outcome & Impact
→ On-Time Performance: 78% to 97% (24% improvement)
→ Fuel Savings: 26% reduction, $99K annual savings
→ Customer Satisfaction: CSAT 7.2 to 9.3, 98% retention
→ Client Service: Status calls 180 to 12 daily (93% reduction)
→ Billing Efficiency: Cycle 18 to 2.5 days, disputes down 89%
→ Operational Capacity: 620 daily deliveries (38% increase)
→ Revenue Growth: $12.5M to $18.2M (46%)
→ Cost Reduction: Overall costs reduced 21%
Why This Matters for Similar Clients
Logistics Companies
Fleets with 30+ vehicles gain real-time visibility,
reduce fuel costs 20–30%, and improve delivery performance
3PL Providers
Handle higher delivery volumes without adding
dispatchers or support staff
Food & Cold-Chain Logistics
Improve delivery accuracy and customer
satisfaction through live tracking and alerts
Field Service & Utilities
Optimize technician routing and reduce idle
time
Waste & Municipal Fleets
Lower fuel and labor costs with dynamic
routing
Scaling Fleets
Grow vehicle count 2× without operational overhead
increase
ROI
Fleet operators typically see 8–14 month payback with 300–500%
ROI over 3 years
On-Time Delivery Achieved
Fuel Cost Reduction
Reduction in Status Calls