CHEN B.
Banking / Financial Services — Singapore
Client Profile
Industry
Digital Banking / Financial Services
(Singapore)
Size
12,500+ SME clients, $850M in deposits
Business Model
Online business banking & lending
Challenge
25,000+ KYC documents monthly
Business Problem
→ Manual KYC took 5–7 days
→ 38% onboarding abandonment
→ Loan approvals delayed by document bottlenecks
→ Compliance warnings from inconsistent checks
→ No fraud detection on submitted documents
Objective
Reduce onboarding to under 15 minutes
Cut loan approvals to under 48 hours
Increase onboarding completion to 80%+
Achieve zero regulatory warnings
Scale to 2,000+ applications monthly
Automation Details
Document
Guided document capture with quality checks
ID verification
Multi-stage ID verification
Analysis
Financial statement analysis
Database
Government database integrations
Fraud
Sanctions screening and fraud detection
AI escalation
Straight-through processing with AI escalation
Reporting
Automated compliance reporting
Solution Overview
→ AI-powered document verification platform
→ Automated ID, financial, and business document
analysis
→ Liveness detection and fraud prevention
→ Real-time risk scoring across 40+ factors
→ White-label onboarding portal
Technology Stack
Frontend
React, React Native
ID Verification
AWS Rekognition + liveness models
Database
PostgreSQL, MongoDB, Redis
ML
TensorFlow, PyTorch
Orchestration
Kubernetes, Airflow
OCR
Amazon Textract, Google Vision, ABBYY
Infrastructure
AWS (EKS, RDS, S3)
Outcome & Impact
→ Account opening reduced to 12 minutes
→ Loan approval cycle cut to 41 hours
→ Onboarding completion increased to 84%
→ 131% increase in application volume
→ Zero regulatory warnings post-implementation
Why This Matters for Similar Clients
Digital banks match fintech speed
Traditional banks modernize onboarding
Lenders scale approvals without risk
Payment platforms reduce time-to-revenue
Fintechs grow compliantly at scale
ROI achieved in 8–12 months
Account Opening
Application Growth
Regulatory Warnings