Kalvin’s operations were constrained by multiple manual and fragmented
processes:
→Leads coming from quizzes, Facebook, and referrals were tracked
manually
→ Follow-ups were inconsistent and time-consuming
→ NCAA coach contact lists required manual delivery and monthly
updates
→ Checkout flows suffered from abandoned carts and subscription failures
→ Significant time spent on admin instead of coaching and strategy
The lack of automation limited growth, conversions, and client experience.